Significance of a Telephone System.
A telephone system is generated by interconnecting several phones in an advanced manner. Through the interconnection, a business is able to enjoy some of the features of the telephone system like call handling, call transferring and call accounting. Homes and small businesses are major users and customers of the telephone system. Additionally, the telephone system can be ran as a private branch telephone system which is commonly used by large companies and businesses.
A central control office is used to control the features of the telephone system like the call handling and metering. The control office is used to control interconnected phones from different stations . Telephone systems are classified into three main categories and they include the key telephone systems, the private branch exchanges and the hybrid systems which are larger than the key telephone systems and the pabx systems.
Contrary to the private branch exchange system, the key telephone system does not require an operator. The operator is mainly used to create the connection between the stations using the phones and the office trunks or actually entirely between the telephone stations. The central office systems also share the line of connection with the private branch exchange but the private branch exchange may compete with the central office system in features and the capacity. Line buttons are usually used to control the telephone connections in a station. To meet business communication goals and needs, the pabx system is absolutely satisfactory and appropriate.
Small businesses and home enjoy several benefits related to the use of the telephone system. In a business, the telephone system brings unity and the employees are able to work in one voice and the information they give is from the whole group. The business is able to run smoothly through the unity of the workers. The use of business telephone system enhances the reduction of telephone costs that are usually paid at the end of the month. This also allows evaluation of the expected calls per period and hence when making unnecessary calls, the workers can be easily noted.
This telephone system allows expansion because as the business is growing, the system can be as well upgraded. Increase in the number of employees as the business is increasing in size can be easily met through the telephone system. The pabx installation is also economically cheap and the pabx systems shall definitely serve a company well. Telephone systems allows expansion and upgrading to new features. Through the system, a business is able to track its operations and also plan efficiently for its operations. Meetings and meetings with clients can be easily communicated through the telephone systems. Problem solving is easier because employees are able to share ideas and also enhance customer care.